📝 Issue Summary

What happened? Where it occurred? What impact did it have?

🗓️ Timeline

What is the incident timeline? When it started / how long did it last?

🌱 Root Cause

What was the main cause of the issue?

🔁 Resolution & Recovery

What did it take to resolve the issue? How was it resolved?

🙏 Corrective & Preventative Measures

What to do in order to prevent the issue from happening again?