📝 Issue Summary
What happened? Where it occurred? What impact did it have?
What is the incident timeline? When it started / how long did it last?
🌱 Root Cause
What was the main cause of the issue?
🔁 Resolution & Recovery
What did it take to resolve the issue? How was it resolved?
🙏 Corrective & Preventative Measures
What to do in order to prevent the issue from happening again?